Translation and Interpretation Coordinator


Position Purpose: The Translation and Interpretation Coordinator contributes to C.A.R.E.’s mission and vision by providing translation and interpretation services in support of all programs and services provided within the organization.

Accountability: Reporting to the Community Connections Manager, the Translation and Interpretation Coordinator works with considerable independence according to established objectives, individually and as a member of the Community Connections team and C.A.R.E. organization.

Services are provided mostly with help of volunteers and in addition to translation and interpretation provided by other Settlement Practitioners in the organization.

Key Responsibilities:

  • Process client requests for translations and interpretations including with the use of appropriate volunteers. This includes occasional requests from other service providers. Follow up with appointments and proofreading of translations.
  • Ensure adequate client needs assessment, information and orientation for required service and urgency, if needed in liaison with other Settlement Practitioners and Counsellors within the Immigrant Centre.
  • Maintain record keeping system for translation/interpretation, and related orientation/referral and information services.
  • Execute necessary training for program volunteers, in conjunction the Volunteer Coordinator, to ensure a high quality of service delivery.
  • Support volunteer recruitment and appreciation events to maintain good personal relationships with the program volunteers.
  • Ensure accurate administration and reporting of client information and services provided.

Required Competencies, Knowledge, Skills and Abilities:

  • Excellent writing, comprehension and proofreading skills in English language
  • Second language abilities are a strong asset
  • Demonstrated sensitivity to, and understanding of the challenges faced by newcomers to Canada
  • Knowledge of settlement processes and available community services
  • Ability to take initiative, work independently, organize one’s work and records
  • Ability to work in a team environment
  • Excellent interpersonal and communication skills; must be able to develop and maintain a rapport with volunteers